Remote monitoring and management (RMM), also known as network management or remote monitoring software, is a type of software designed to help managed IT service providers (MSPs) remotely and proactively monitor client endpoints, networks and computers. This is also now known as or referred to as remote IT management.
Remote Monitoring and Management (RMM) Explained
The acronym RMM stands for Remote Monitoring and Management. Thus there are two aspects involved- the remote monitoring aspect and the remote management aspect, both of which must be discussed separately.
Definition of Remote Management
Remote Management is managing a computer or a network from a remote location. It involves installing software and managing all activities on the systems/network, workstations, servers or endpoints of a client, from a remote location.
About Remote Monitoring
Remote Monitoring (also shortened to RMON) refers to the specification that helps MSPs monitor network operational activities of their clients by using remote devices, which are known as probes or monitors. This helps MSPs ensure efficient network infrastructure control and management.
Major Functions of RMM Software
For MSPs
Helps gather insight about client networks- includes gaining information about machine health and status and supplying reports and data about client systems/networks
Helps maintain client systems and keep them up to date
Helps track issues and resolve them remotely. This is done by generating alerts (tickets) and resolving issues
Helps resolve issues even before clients notice them
Helps remotely administer patches and install software and updates using a single, unified dashboard
Helps administer tasks simultaneously to many systems at once from a remote location
Helps automate scheduled maintenance tasks at clients' locations
For Break-Fix Customers
Helps resolve issues for break-fix customers who are facing issues pertaining to inconsistent work-flow for the IT provider
Helps break-fix customers who are facing issues relating to inconsistent income with no recurring revenue model
Helps break-fix customers who face multiple problems
Helps resolve minor issues that could lead to bigger issues if unchecked
Helps resolve issues relating to outdated systems and with irregular updates or upgrades
Helps resolve issues arising out of data breaches
Benefits of RMM Tool
Helps small and medium businesses (SMBs) with enterprise-level automation and monitoring
Helps detect issues before they cause crises or critical system failure
Helps in the systematic management of clients' IT requirements
Helps ensure optimal network stability
Helps enhance performance of clients' systems
Helps extend life span of clients' systems and devices
Helps ensure better end-user productivity
Helps clients get better customer loyalty and satisfaction
Helps MSPs keep client-related issues under control or avoid issues and thereby ensure higher profit margins
Helps MSPs expand their client base and provide better service
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